Our Story
JS Choice Group was founded on a profound belief: that exceptional disability support begins with genuine understanding. We're not just another NDIS provider — we're a family-led organization built by someone who has walked the same path as the families we serve.
Based in Point Cook, Melbourne, JS Choice Group has earned recognition as a trusted registered NDIS provider known for our ethical, culturally responsive, and participant-centred approach. We don't simply deliver services — we walk alongside individuals and families, advocating for their rights and celebrating their unique strengths every step of the way.
Meet Jan Fardowsi
Our Founder & Director
Jan Fardowsi, Founder and Director of JS Choice Group, brings an extraordinary combination of professional expertise and profound personal insight to disability support services. Her journey into this sector wasn't merely a career decision — it was a calling born from her own experiences as a devoted mother of children with special needs.
Having navigated the complexities and challenges of the NDIS system firsthand, Jan established JS Choice Group with a crystal-clear vision: to create a provider that genuinely listens, authentically supports, and consistently empowers. Her leadership is defined by compassion, unwavering advocacy, and an absolute commitment to ensuring every participant feels heard, valued, and equipped to achieve their aspirations.
Professional Excellence Grounded in Personal Understanding
Leading a dedicated team of experienced and qualified professionals, Jan oversees strategic direction, governance compliance, workforce leadership, and service quality across JS Choice Group. She expertly navigates the intricate NDIS landscape, ensuring robust safeguarding practices, transparent operational systems, and consistently high standards of care that exceed regulatory requirements.
Jan's leadership philosophy is firmly anchored in core values: respect, honesty, accountability, and continuous improvement. She firmly believes that quality disability services require more than procedural compliance — they demand genuine human connection, cultural sensitivity, and strengths-based support that recognizes the inherent dignity and unlimited potential in every individual.
Currently pursuing postgraduate studies in Strategic Management, Jan continuously enhances her expertise in leadership, human resource management, and organizational development. This commitment to ongoing professional growth ensures JS Choice Group remains at the forefront of best practices in disability support services.
Advocacy Powered by Lived Experience
What truly distinguishes Jan's approach is her authentic understanding of the challenges faced by the families we support. As a devoted mother of young adult children with special needs, she dedicates not only her professional expertise but also her personal time to supporting their growth, independence, and journey toward fulfilling careers. This lived experience profoundly shapes every decision, policy, and interaction at JS Choice Group.
Jan's professional background extends beyond disability services. She brings valuable experience from the women's rights sector, where she provided critical support to women affected by domestic and family violence. As a survivor of domestic violence herself, Jan possesses a deep understanding of trauma, resilience, and the transformative journey toward empowerment. This background strengthens her trauma-informed leadership approach and reinforces her commitment to protecting and uplifting vulnerable individuals.
These personal experiences have cultivated a leadership style characterized by profound empathy, patience, and fierce advocacy — qualities that permeate the entire JS Choice Group culture and guide our team's approach to every participant relationship.
Finding Balance and Renewal
When Jan steps away from her professional responsibilities, she finds peace and renewal in gardening, cooking, reading, and listening to music. These cherished moments of reflection sustain her passion and fuel her dedication to the families and individuals who trust JS Choice Group with their support needs.
Her greatest joy, however, remains supporting her own children's growth and independence — providing consistent encouragement, advocacy, and practical guidance as they pursue meaningful lives and fulfilling careers. This personal commitment beautifully mirrors the support JS Choice Group extends to every participant and family we serve.
Our Values: The
Heart of Everything We Do
Respect & Dignity
We honor every individual's autonomy, choices, and inherent worth. Our services are thoughtfully designed around your goals, preferences, and cultural values — never imposed, always collaborative.
Honesty & Transparency
We maintain open communication, clear processes, and straightforward information. You deserve to fully understand your support options and make informed decisions with confidence.
Accountability & Excellence
We hold ourselves to the highest standards of care, compliance, and professional service delivery. Your trust drives our relentless commitment to continuous improvement and quality outcomes.
Compassion & Understanding
Our team brings both professional expertise and genuine empathy to every interaction. We recognize that behind every support plan is a unique individual with hopes, challenges, dreams, and unlimited potential.
Cultural Responsiveness
We celebrate diversity and provide services that respect and authentically reflect the cultural backgrounds, beliefs, traditions, and values of the individuals and families we support.
Why Families Choose
JS Choice Group?
Led by Someone Who Truly Understands
Unlike corporate providers, JS Choice Group is guided by a leader who personally experiences the challenges families face. Jan's journey informs every aspect of our service delivery, ensuring authentic, compassionate, and deeply informed support.
Participant-Centred, Always
Your goals drive our services. We don't offer one-size-fits-all solutions — we design personalized support plans that align with your unique aspirations, preferences, circumstances, and cultural context.
Experienced, Qualified Team
Our staff members are carefully selected for both their professional qualifications and their genuine commitment to person-centred support. We invest significantly in ongoing training to ensure excellence in every interaction.
Trauma-Informed Care
Understanding that many individuals have experienced trauma, we provide support that prioritizes safety, trust, choice, collaboration, and empowerment at every stage of your journey.
Ethical & Fully Compliant
We expertly navigate NDIS complexities, ensuring full regulatory compliance while maintaining the flexibility to adapt to your evolving needs. Our governance practices prioritize safeguarding and participant protection above all else.
Advocacy at Our Core
We don't just provide services — we actively advocate for your rights, support your decision-making, and ensure your voice remains central to all planning, service delivery, and review processes.
Our Commitment to You
At JS Choice Group, we're not satisfied with simply meeting NDIS standards — we strive to exceed them. We're steadfastly committed to:
Listening deeply to understand your unique needs, strengths, and goals
Supporting holistically across all areas of your life, wellbeing, and aspirations
Empowering genuinely through strengths-based, choice-driven, person-centred services
Advocating tirelessly for your rights, inclusion, opportunities, and full participation
Improving continuously through participant feedback, learning, and innovation
Leading ethically with unwavering integrity, transparency, and accountability
Building Futures Together
JS Choice Group exists because we believe in possibility. We believe in the potential within every individual, the strength within every family, and the transformative power of support that genuinely understands your journey.
Whether you're beginning your NDIS experience or seeking a provider who will authentically partner with you, we invite you to discover the JS Choice difference. Here, you're not just a participant number or a service agreement — you're a valued individual with unique aspirations, and we're genuinely honored to support you in achieving them.
Welcome to JS Choice Group — where your choice, your voice, and your future matter most.