Privacy Policy

Last updated: February 2026

1. Introduction

JS Choice Group Pty Ltd (ABN 54 644 196 270) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, date of birth, and contact details (phone, email, address)
• NDIS participant number and plan details
• Health and disability-related information necessary to provide NDIS supports
• Emergency contact information
• Payment and billing information
• Information provided through our website contact forms or enquiry tools

3. How We Use Your Information

We use your personal information to:

• Provide and manage NDIS support services
• Communicate with you about your supports and plan
• Process referrals and service agreements
• Meet our legal and regulatory obligations under the NDIS framework
• Improve our services and respond to enquiries
• Send relevant service information (you may opt out at any time)

4. Disclosure of Information

We may share your information with:

• The National Disability Insurance Agency (NDIA) as required
• Allied health professionals and support workers involved in your care
• Other service providers with your consent
• Government authorities where required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems use secure data storage and access controls. However, no method of transmission over the internet is 100% secure.

6. Access and Correction

You have the right to access and request correction of your personal information. To make a request, please contact us at info@jschoicegroup.com.au. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our site. You can disable cookies through your browser settings; however, this may affect site functionality.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at info@jschoicegroup.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy-related enquiries, please contact: